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Can a Balanced Scorecard survive a top-level leadership change? For example, our President is planning to retire. He really supported the Balanced Scorecard method of strategic planning, alignment, and accountability. It has worked well for our organization - but - going forward he will be replaced with a new leader who may not understand or value the Balanced Scorecard approach. Any advice? Is it best to show the new president our method of planning, reporting, and decision making or should this new executive have the freedom to implement their own system of planning and management? |
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This is a good question, and it happens all the time. The key is to show value in the BSC methodology. Remember, the Balanced Scorecard is a framework for managing strategy. If you can demonstrate that the leadership has a good grasp of the strategy and is able to manage it with the BSC framework, you should be able to get executive support from a new leader. You can assure the new leader that the BSC is not the strategy, it is the framework. Thus, the leader can change the strategy and keep the framework in place. I think if the new leader sees this as a valuable tool to align the rest of the leadership team, you shouldn't have a problem. If your BSC is cumbersome and time consuming, then it might be time to look at a change anyway. |
