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The BSC consists of 4 perspectives (Learning and Growth, Business Process, Customer Perspective, Financial Perspective). How do these interact or interfere with eachother? |
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Hello Carla, about your question , you have 2 parts : 1- How the interact , i think you may find about that in http://www.bexcellence.org/balanced-scorecard.html. 2- How to balance : its simple after you have determine your Goals for every area , and how to Measure the Targets and achievements , calculate the cost for each area ( by analyzing each activity )and try to make them equal. |
